Okay Geek Farm
Luke Wilson tries to Boost Morale at At&t - Fails at It
Ricardo Trejo 
Yesterday Gizmodo got an audio recording of Luke Wilson leaving a message to At&t employees, which was obviously read from a cue card, wishing that the At&t team had a happy holiday, as well as try not to be too sad faced :( over all the back and forth they've been dealing with. I'm sure Mr. Wilson was earnestly trying, but maybe he could've done them one better by throwing them a party, or sending some to vacation. I mean I'm sure some of the employees are at the breaking point due to pressure coming from corporate bosses because of all the backlash they've received from the iPhone MMS problem, 3G coverage, and call quality issues.
A couple of employees chimed in on Gizmodo's comments, leaving their bit on the Luke Wilson call:
- "i work for the at&t can attest that morale is in the toilet. we do our best to take each day as it comes, but honestly its not the actual job or dealing with you and all customers, its middle to upper management, their greed, and somewhat high expectations and the demand that is placed on us. i am blessed to be employed in this time and take care of my family, but still morale is bad right now...i am not sure the proper way to go about it, but hiring an actor to "talk to us" isnt going to help
- "I work for ATT (wireless sales.) I can say that It does feel like we work for the aforementioned companies above like Goldman and Lehman Bros. Between arbitrary sales pressure, constant complaints about our network and unenthusiastic corporate bosses I feel hopeless. For instance, did you know that att corporate raised sales goals during christmas and iphone launches to protect themselves from paying us too much? We get paid according to how close we get to our total monthly goals. If you exceed the goals you get paid more; something I feel is fair on months like December and June (iphone launch) when we have to deal with all the extra bullshit. Hearing a speech from Luke Wilson is nice but It doesn't really mean anything. I'd rather hear it from someone who isnt getting paid"
Well, I send my own personal condolences to those who work for At&t - I've never had dropped calls, bad call quality, or bad 3G reception or speed. At&t has been nothing but good to me, but then again I live in a major city so I'm sure they take care of us pretty well compared to those in other places out in the wild.
I guess there are some things big, paid Hollywood actors can't fix.
[Gizmodo]
