"It’s a wireless printer! Why would it be plugged in?"
When certain clients decide to be completely stupid — it’s you, the knowledgeable employee that is at fault — no matter what (apparently). It’s your fault that your business didn’t teach the customer the basics of electronics and wireless technology, and it is your fault that you didn’t decide to work in the food industry. Our heartfelt sympathy goes out to this poor printer salesman who had to deal with this client from hell.
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Client: “Your wireless printer is not working and I demand a refund!”
Me: “Does the device have any flashing lights or error messages on the screen?”
Client: “No! It has nothing!”
Me: “Is the device turned on?”
Client: “I push the power button and nothing happens! I told you, the printer is broken and I want my money back!”
Me: “We can work on getting you a refund once we figure out the device is DOA. Is it plugged into the wall?”
Client: “It’s a wireless printer! Why would it be plugged in? I want to speak to your manager!”